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- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I change/modify my shipping address/sizes?
- Why I didn’t get an email about my order delivery?
- Can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- How to use the Coupon Code?
- Shipping Info
- Do all of your items ship from the USA?
- How long does delivery normally take?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why did the attempted delivery fail?
- Why hasn't my shipping information been updated?
- Why is my package status showing delivered but not delivered?
- What if I am not at my shipping address?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How do I return or exchange an item?
- What to do if my refund is wrong?
- How can I return items?
- What if I received a wrong/defective/stained item?
- What items can't be returned?
- Why didn't I get my full refund?
- Can I return an item on CurtainsIn if it says no returns?
- Is there any additional fee beyond purchase?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- How to pay with points?
- What payment methods do you accept?
- Can I use more than one coupon/offer at a time?
- How long does it take to get back the points?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- How am I able to check how many points I have?